About Us
Brand Story
In India, after-sales service is a key driver of brand trust, customer retention and long-term product value. In a market as vast and diverse as India, spanning metros and rapidly growing Tier 2 and Tier 3 cities, consistent service delivery is both critical and complex. Qdigi was built to help OEMs address this complexity at scale.
As a wholly owned subsidiary of Onsitego, India’s #1 device care expert, we offer end-to-end after-sales solutions covering warranty repairs, installations, protection plans, out-of-warranty services and refurbishment.
Mission
Our mission is to be the service backbone of India’s device ecosystem, enabling OEMs to deliver exceptional ownership experiences beyond the point of sale.
Values
Our values define who we are and how we work
1. Customer First
We design our processes, operations and solutions to ensure the best possible outcomes for end customers and the OEMs we serve.
2. Integrity
We operate with transparency, uphold ethical practices and maintain a strong sense of responsibility in every interaction and delivery.
3. Excellence Every Day
From field operations to technology systems, we aim to improve speed, quality and consistency every single day.
4. Meritocracy
We recognise and reward individuals based on contribution, ownership and measurable impact on business and service outcomes.
5. One Team
Across cities, teams and functions, we collaborate to deliver consistent, scalable and reliable service across India.
Leadership
Our leadership team combines expertise in after-sales service operations, customer experience, technology, finance and large-scale network management. Together, they drive Qdigi’s mission of building trusted service infrastructure for OEMs across India.
Gaurav Goyal
Guides long-term strategy and governance
Abhiney Vasisht
Owns overall business strategy and OEM partnerships
Vijay Buju
Owns end-to-end service delivery outcomes, turnaround time & quality
Vishal Sharma
Leads field operations and service centre network
Anand Bardhan
Leads financial planning and controls, ensuring financial rigour and sustainable growth
Ranjeet Singh
Heads contact centre operations, driving first-call resolution