Qdigi Services Limited (“We”, “Our”, “Us”) is committed to protecting the privacy and personal information of users (“You”, “Your”) who access and use the website https://www.digicare.com/ and/or the mobile application (collectively referred to as the “Website”).

This Privacy Policy explains how We collect, use, store, process, and disclose Your personal information when You use Our services.

 

1. Scope of the Privacy Policy

This Privacy Policy governs Your use of Our Website and services. It describes the types of information We collect, how We use it, and the circumstances under which We may share it.

By accessing or using the Website, You acknowledge that You have read and understood this Privacy Policy and agree to its terms. If you do not agree with this Privacy Policy, You should discontinue using Our Website and services.

This Privacy Policy applies only to information collected through Our Website and does not extend to any third-party websites or services that may be linked through Our Website.

 

2. Personal Information We Collect

For the purpose of providing Our services, We may collect the following personal information from You:

• Full Name

• Date of Birth

• Email Address

• Residential or Communication Address

• Contact Number

• Identity Proof Documents

• Bank Account, Debit Card, Credit Card, and other Payment-Related Information

We may also collect service-related information, including:

• Service request details

• Order and transaction history

• Device details related to the service

• Date and time of service provided

• Service charges and payment methods

Additionally, We may automatically collect technical information such as:

• Device type

• Browser type

• Operating system

• IP address

• Location and timestamp information

This information helps Us administer Our services, enhance user experience, analyze user behavior, and improve the quality and effectiveness of Our services.

 

3. How We Use Your Information

We collect and process Your personal information only to the extent necessary for legitimate business purposes, including:

• Providing and managing Our services

• Processing service requests and transactions

• Responding to Your queries and support requests

• Improving Website functionality and user experience

• Conducting analytics and performance measurement

• Communicating important service-related information

If We intend to use Your personal information for any purpose other than the purpose for which it was originally collected, We will seek Your prior consent wherever required by applicable law.

 

4. Sharing and Disclosure of Information

We may share Your personal information with trusted third parties for the purpose of delivering services to You, including account management, customer support, payment processing, and other operational requirements. Such third parties are obligated to use Your information only for the purpose of providing the requested services.

We may also share Your information with Our parent company, subsidiaries, affiliates, joint ventures, or other entities under common ownership or control (“Affiliates”).

In the event of a merger, acquisition, restructuring, or transfer of business assets, Your personal information may be transferred to the acquiring entity, which shall continue to handle such information in accordance with this Privacy Policy.

We may disclose Your information where We reasonably believe such disclosure is necessary to:

• Comply with legal obligations, court orders, or governmental requests

• Investigate or prevent suspected illegal activities

• Enforce Our policies and agreements

• Protect the rights, safety, reputation, and property of Our company, users, affiliates, or the public

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5. Accuracy of Your Information

We strive to ensure that the personal information maintained by Us is accurate, complete, and up to date.

You may request updates or corrections to Your personal information by contacting Us at:

Email: connect@digicare.com

 

6. Data Retention

We retain Your personal information only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, provide services to You, comply with legal obligations, resolve disputes, and enforce Our agreements.

Your information may continue to be retained for a reasonable period even after the termination of Your relationship with Us where required under applicable laws or for legitimate business purposes.

 

7. Your Right to Access Your Personal Information

You have the right to request information regarding the personal data We hold about You.

To access the personal information collected or provided by You, please contact Us at:

Email: connect@digicare.com

 

8. Withdrawal of Consent

You may withdraw Your consent to this Privacy Policy or request to stop receiving communications from Us by writing to:

Email: connect@digicare.com

Please note that withdrawal of consent may limit Our ability to continue providing certain services, especially where there are ongoing transactions or legal obligations requiring retention of information.

 

9. Security of Information

We implement appropriate technical and organizational security measures to protect Your personal information against unauthorized access, misuse, alteration, disclosure, or accidental loss.

However, while We take reasonable steps to safeguard Your information, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

 

10. Children’s Privacy

Our services are not intended for children, and We do not knowingly collect personal information from children.

Children should obtain the consent of a parent or legal guardian before providing any personal information online.

 

11. Grievance Redressal

If You have any concerns, complaints, or questions regarding the processing of Your personal information or this Privacy Policy, You may contact Us at:

Email: connect@digicare.com

We will make reasonable efforts to address and resolve Your concerns in accordance with applicable laws.

 

12. Changes to This Privacy Policy

This Privacy Policy should be read together with any other applicable policies, notices, contractual terms, and consent agreements related to the collection and processing of Your information.

We reserve the right to modify or update this Privacy Policy at any time without prior notice. Any changes will become effective upon being published on the Website.

Your continued use of the Website or Our services after such changes constitutes Your acceptance of the revised Privacy Policy.