Our Brand Partners
We help you build, manage and scale after-sales service networks with full operational ownership and SLA accountability
Our Partnership Models
Flexible service models to fit your brand
Company-Owned, Company-Operated
- Fully managed service centres set up and operated by Qdigi.
- Ideal for OEMs seeking complete control over service quality, processes and customer experience.
Franchise-Owned, Franchise-Operated
- Franchise-led service centres, operating to your brand standards and managed by Qdigi.
- Ideal for rapid geographic expansion with optimised capital deployment.
Multi-brand Service Centre
- Shared service infrastructure supporting multiple brands.
- Ideal for improving reach, efficiency and service availability across locations.
Why Leading OEMs Choose Qdigi
1. Proven trust at scale
With 20+ years of field experience and over 1 crore devices serviced, we understand the complexity of managing after-sales service operations at scale across India. From routine service requests to critical escalations, we have managed a wide range of service scenarios at scale. This operational depth is what OEMs gain when they partner with us.
2. Speed that strengthens brand promise
In after-sales service, speed is not just about operational efficiency; it is a direct reflection of brand trust. We manage over 3 lakh service requests every month with 98% SLA adherence across national deployments. Our field network is designed for responsiveness within committed timelines.
3. A service network built for India’s complexity
India is not a single market; it is a highly diverse service landscape across 800+ districts and 19,000+ PIN codes. Our network of 1,050+ service centres and 1,500+ certified engineers is strategically deployed to ensure coverage where customers actually are, not just in major cities.
4. Technology that delivers full operational visibility
Our proprietary platforms, Phoenix (Service Excellence System) and Livtrack (Field Management System), provide real-time visibility into operations, SLA performance and field activity. The platforms are fully integrated with OEMs’ CRM and ERP systems and built on ISO 27001-compliant data infrastructure, ensuring secure and transparent operations at every level.
5. Operating as an extension of your brand
We do not operate as a third-party service provider. Every technician follows OEM-defined SOPs, communication standards and service protocols. From customer interaction to issue resolution, we represent your brand directly.
